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Past Webinars

This webinar breaks down the critical differences between implementation and onboarding. Successful B2B companies treat them as separate, coordinated motions. You’ll learn how to build an onboarding experience that goes beyond go-live and drives real adoption, real outcomes, and real value.

In client onboarding, success depends on finding the right balance between automation and authentic human connection. Learn how leading organizations are blending smart automation with purposeful human touch to create a scalable, relationship-driven customer onboarding experiences.

Companies with faster Time to Value (TTV) see significantly higher retention and expansion rates. Yet many teams still struggle to define, measure, and accelerate the moment when customers first experience meaningful value. Learn the core principles of Time to Value and how to apply them to your onboarding strategy.

Launching a new platform or process is only the beginning—real success happens in the first 120 days after configuration. Join us for an in-depth session on how to accelerate adoption, identify quick wins, and establish the foundation for long-term impact during this critical post-launch period.

Customer onboarding is no longer a procedural handoff—it is a defining moment in the client relationship. This executive session will explore how organizations can evolve their onboarding programs from transactional workflows into comprehensive, consultative experiences that accelerate customer success and strengthen retention. 

In the BioTech world, every new client relationship is high stakes. Sales cycles are long, negotiations are complex, and onboarding new partners or clients involves regulatory scrutiny, cross-functional alignment, and flawless execution. This webinar will share proven strategies to strengthen client trust, accelerate time-to-value, and ensure sustainable partnerships.

This webinar will uncover the five most pressing challenges onboarding teams face today. You’ll gain new perspectives on how to transform onboarding from a tactical project into a strategic driver of growth, retention, and expansion. If your onboarding feels reactive, siloed, or difficult to measure, this session will show you what’s missing and how to fix it.

In compliance-heavy environments firms are facing challenges that can make or break the relationship. This webinar will uncover the hidden pitfalls firms face in both sales and onboarding and offer practical strategies to improve efficiency, client satisfaction, and long-term retention.

One of the biggest challenges organizations face is visibility. Without it, onboarding stalls, customers get frustrated, and time-to-value stretches far too long. In this webinar, we’ll share five proven ways to ensure both your team and your customers know exactly what’s happening, what’s next, and what success looks like.