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What if we told you that more than 75% of customer churn happens in just three specific phases of the customer journey? In our exclusive webinar, "The Churn Zone – The Untold Story of Where Customer Churn Really Happens," we’ll dive deep into the overlooked areas where churn is born and provide insights into how you can stop it in its tracks.
In this session, you'll discover that churn doesn’t simply happen when a customer decides to leave—it begins long before, often during these three critical moments:
The Last 25% of the Sale
This is where unmet expectations and misalignment occur. When your sales team and your customer's expectations are not fully aligned, problems can start to surface, creating dissatisfaction before the deal even closes.
The Onboarding Process
A poor onboarding experience can set your relationship on the wrong path. Misconfigurations, unclear guidance, and failure to demonstrate value quickly can create frustration and doubts about whether your solution is the right fit. We'll show you how to streamline onboarding to reduce this risk.
The First 120 Days Post-Launch
This is a make-or-break period where customers assess whether your product is delivering on its promises. New clients have limited patience, and if they don’t start seeing results or value quickly, their engagement drops, increasing the risk of churn.
By understanding and addressing these pivotal moments, you can take proactive steps to reduce churn and keep customers engaged for the long haul. This webinar will equip you with actionable strategies to identify weak points in your sales and onboarding process, improve customer satisfaction, and boost retention right where it matters most.
If you're serious about tackling churn head-on, join us for this insightful webinar and start rethinking your approach. Let’s work together to eliminate churn at its source and keep your customers loyal and satisfied for the long term.